We will be finding a new resort and adults only moving forward. No one was told anything!!! Both Jamaica and Mexico are currently at a Level 2 travel advisory. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dreams Playa Mujeres Golf and Spa Resort is a popular all-inclusive resort in Playa Mujeres, Mexico. There weren't enough bikes for everyone, so Ricardo went to the resort next door to get more, so nobody would miss out. No detail is missed and the service is out of this world. Ubicado en su propia playa privada dentro de una tranquila comunidad cerrada, explore el inolvidable mundo de Dreams Playa Mujeres Golf & Spa Resort. Dreams Playa Mujeres Golf & Spa Resort is set along a private stretch of beach only minutes away from downtown Cancun, but a world away in a serene gated community. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. We were excited to go to a DJ on the beach one night, looking forward to an evening of dancing, but we arrived to find about 10 kids, a few parents, and us (in spite of it being spring break season).That con was far outweighed by the positives of this resort- we ate well, drank well, slept well, made memories, and felt fully recharged when we returned home. Hotel would not acknowledge the shooting and brushed it off. Explore » Dreams Lanzarote Playa Dorada Resort & Spa AMResorts is a collection of luxury resort destinations, each with its own unique personality. Yes it is on the mainland but a part of the municipality of (ta && ta.queueForLoad ? We returned later figuring we'd never see them again, but the hostess was saving them for us. Was a very traumatic experience and of course was encountered our second day of our 8 day trip. We did hear it loud and clear, and saw people walking on the beach turn around and run -- looks of horror on their faces. Our family of four (including a teenager and adult child) had a great time at Dreams in March 2018. Victor in the buffet was very attentive- we made it a point to eat breakfast in his section each day. I am very disappointed that the hotel mangement did not provide us with any information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92316016', '');}, 'log_autolink_impression');Isla Mujeres now and when I read the head line in the newspaper, i was like WHAT? * We thought the food was great (in spite of the mixed reviews we'd read)- Gaucho and Fusion were our favorite restaurants, but we really didn't have a bad meal. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. Families running everywhere and parents throwing themselves in top of kids. Dreams Playa Mujeres Golf & Spa Resort Teléfono: Fax: [email protected] AMResorts es un conjunto de lujosos destinos de resort, cada uno con una personalidad única. It was a pleasure to host you during your vacations.It is wonderful to know that you and all your family had a great time with us, thanks for acknowledging our efforts to providing you the best experiences. https://www.riviera-maya-news.com/two-men-shot-on-isla-mujeres-beach-outside-riu-dunamar/2018.html. We stayed in a family suite (basically two adjoining rooms) with a tropical view, but even that tropical view provided us a peek at the ocean.While I could write a book about all of our experiences, I'll stick to some highlights from our visit:* Bike tour was great, but get there early to sign up if you're interested. For those that may not know --- this did not happen on the Island of (ta && ta.queueForLoad ? Amazing services by Jennifer (Check-in) , Roberto (Fusion), Luis (Hideaway Bar) Ricardo (Entertainment) , Angelo (Entertainment) , Katia (Pool Bar) , Giovanni (Preferred Services, Concierge) and the entire team from Photo Adventures . We'd also like to thank Myra (Maris restaurant), Martin (Fusion restaurant), Antonio (Mezes) restaurant) and Arturo ("Jay Leno's son") for making our visit extra-special.A few tips for new travelers to the resort:* Please bring 1's and 5's for tips. Book your family's next trip today! * My teenage son can be a bit scattered- he left his headphones on a table in the buffet area. Mar 9, 2020 - With a private beach, water park on-site & golf course next door, Dreams Playa Mujeres Golf Resort has something for everyone. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. My next email is going to be to Unlimited Vacation Club with my attorney to try and get my money back because of the way these resorts are run. Dreams Playa Mujeres is the ideal location not just to host an event for the space it affords, but for the entertainment and meals factors that come along with it. Then I see it was the mainland, and that the hotel messed with the crime scene and moved the shell casings...and I’m like, yup, business as usual. Taxes and fees that are shown are estimates only. Oh and Sandra as well in the kitchen. I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. I recommend getting there around 4:00. Safety is now a concern for me .More, Dear sstanziola79,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. They start taking reservations at 4:30, but if you get there at 4:30 you may be too late. I stayed at Dreams Playa Mujeres several years ago in a Preferred Club Jr. Suite; if I ever return here, the Preferred Club Master Suite Swim-Out would be a great alternative to match my vacation favorites–a swim-up suite with lots of space plus an ocean view. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. I am a member of Unlimited Vacation Club and have visited many Dreams/Secrets/Now properties and I was very excited to visit Dreams Playa Mujeres with my family after visiting Secrets next door in November. The AAA Four Diamond resort is situated inside a gated community, and feels FAR away from busy Cancun. Theater for nightly shows. I'm not one to complain but or lady at check in was brutally slow and rude. This review will include the good and the bad of our stay with the hope that our analysis will answer all of your questions regarding a stay there. Com 2 piscinas de beiral infinito, 4 banheiras de hidromassagem e uma área de praia privada, o Dreams Playa Mujeres Golf & Spa Resort está situado em Cancún, na … Unfortunately I think these things just continue to increase. Tome un poco de sol junto a cualquiera de nuestras cuatro dos piscinas infinity, seis tinas de hidromasaje, dos piscinas para niños y un parque acuático Dreams Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Main entrance - Check out Tripadvisor members' 57,775 candid photos and videos. Dear Echst,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. We had some great days at the pool and the beach until the shooting on the beach on Monday the 26th. Slushy drinks are better with straws! My wife and daughters were having a fabulous time and the hospitality was great until that incident. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. The week we were there in November there were three different shooting incidents 1) Secrets Silversands (SSS) 2) Secrets Playa Mujeres (SPM) and 3) Excellence Riviera Maya (ERM). Suites at Dreams Playa Mujeres are non-smoking and graciously appointed with a private terrace or balcony, daily refreshed mini-bar, rain shower, a Dreams Box for private 24-hour room service delivery and other enchanted amenities. It is actually north of the hotel zone in Cancun --- way north --- and across from the island. Service was subpar, even tipping service was still poor, so we stopped tipping. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. Guests can enjoy 65,000 sq. No one was hurt, no cops or increased security seen. Dear Griselda S, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Playa Mujeres Golf & Spa Resort. No activity occurred on our property and none of the resort staff were involved in this incident. I agree Sassy. Also preferred is a waste of money, we do Preferred everytime we go and this was the worst. Just a waste of money. We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. The main gate is always supervised by a security agent and resort access is actively monitored.4. Guests and operations were not affected.The safety of our guests is always our top priority. * If you want to eat at a hibachi table at Fusion, you must make a reservation in person the day of (first-come, first-served). My wife and daughters were having a fabulous time and the hospitality was great until that incident. Después de todo, son sus vacaciones. Review tags are currently only available for English language reviews. Prices are the average nightly price provided by our partners and may not include all taxes and fees. žã€ãƒ—ラヤ ムヘレスのDreams Playa Mujeres Golf & Spa Resort周辺の観光名所の 56,033 件の口コミ、および投稿された写真 Security and safety is a concern. A local was killed at the ERM incident. When 4 gun shots via vendors were shooting at each other on the beach. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. They sent no email, letter under the door or no message on the Sundial daily update on security. * They don't include straws with the drinks (for environmental reasons), but if you ask for one, they will give it to you. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. * The staff is very dedicated to making sure travelers have a great time- everyone was friendly and helpful!I'd like to call out a few employees who especially stood out for us: Daniel (photographer) took gorgeous family photos for us- he was awesome! Guests and operations were not affected.The safety of our guests is always our top priority. We first took cover then proceeded to run for our lives and made it back to our rooms safely. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. Every chair and cabana were taken by 6am and not a soul seen in site. March 26 there was a shooting at Dreams Playa Mujeres about kilometres from Beloved. The shooting happened at the edge of that resort. The grounds and buildings are beautiful, and the employees we met were all very service-oriented. Then staff from ERC told us to leave the beach. Absolute disorganization...Also preferred club not worth the money, no chairs, no cabanas, no reservations to restaurants ... anyone has access to lazy river so that is not a preferred club thing either. We arrived at Dreams on March 26/Monday. Allinclusive Gal 31,084 views 5:59 Dreams Playa Mujeres NEW 4K Drone Shots 2016 - … The main gate is always supervised by a security agent and resort access is actively monitored.4. Get answers to your questions about Playa Mujeres, Cancun Airport information and transfers to your hotel, Preferred Hotels & Resorts in Playa Mujeres, Adults Only and Adult Friendly Resorts Playa Mujeres, Playa Mujeres Adults Only All Inclusive Resorts, Playa Mujeres Luxury All Inclusive Resorts, Playa Mujeres 5 Star All Inclusive Resorts, Playa Mujeres All Inclusive Beach Resorts, TRS Coral vs Fairmont Mayakoba vs Secrets Akumal, The Beloved Hotel vs Excellence Playa Mujeres. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. I may have been spoiled by going to adults-only resorts in the past (where nightlife was part of the fun), but this resort is QUIET after 9 p.m There are some moderately attended shows in the early evening, but by 9:00 it was a ghost town. But I don't want to be hit by a stray bullet, either. Dreams Playa Mujeres Preferred Club Jr. Suite Ocean View - Duration: 5:59. We were pleasantly surprised! No injuries at SPM and pretty sure but not … Guests and operations were not affected.The safety of our guests is always our top priority. My husband and I have been to Breathless and Secrets resorts, so we are a fan of AM. Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. Safety is now a concern for me . The security at Secrets had the people contained. We spent 7 nights there in February 2019. ft. of swimming pools and a The staff came out and gave cocktails to those of us waiting in line. See 3,393 traveler reviews, 4,563 candid photos, and great deals for Dreams Playa Mujeres Golf & Spa Resort, ranked #11 of 15 hotels No activity occurred on our property and none of the resort staff were involved in this incident. Unfortunately the worst happened a shoot out at the beach, no one explained anything to us and it was terrible to see and hear guests commenting on the incident. Kids running free everywhere. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. People need to know this is going on so they can make their own decisions about travel. Después de todo, son sus vacaciones. Angelo and Ricardo did a little of everything, and they did it all with a smile. I’ll be traveling to Playa Mujeres next month and have no plans to cancel. A hotel for couples who dream of getting married in Cancun, but looking to escape the hustle and bustle of the hotel zone, Dreams Playa Mujeres may be just what you would like for a Caribbean wedding. We had even upgraded to preferred club and honestly I was disappointed with the lack of communication. Also I believe there was a shooting at Secrets a while back, maybe last year. Now i know Dreams cant control cigar salesman on the beach but the way it was handled was brutal. We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. Dreams Playa Mujeres is a new Resort North of Cancun. The hotel just seemed to sweep it under the rug. We had even upgraded to preferred club and honestly I was disappointed with the lack of communication. Lines for everything. Adult guests staying at Dreams Playa Mujeres will have access to enjoy the adults-only Secrets Playa Mujeres Golf and Spa Resort facilities , included:2 pools a main free-form pool and an infinity pool. Dear mbinx,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. We stayed the last week of July 2020 at Dreams Playa Mujeres Here is a collection of all food related items, menus, and drinks! more. Ask sstanziola79 about Dreams Playa Mujeres Golf & Spa Resort, Ask Ladygigi305 about Dreams Playa Mujeres Golf & Spa Resort, Ask Echst about Dreams Playa Mujeres Golf & Spa Resort, Ask samkristy4 about Dreams Playa Mujeres Golf & Spa Resort, Ask mbinx about Dreams Playa Mujeres Golf & Spa Resort, Great property, terrible handling of a shooting on the Beach, Ask jmodaff52 about Dreams Playa Mujeres Golf & Spa Resort, Hotels near Dreams Playa Mujeres Golf & Spa Resort, Dreams Playa Mujeres Golf & Spa Resort Pool, Dreams Playa Mujeres Golf & Spa Resort Rooms, Preferred Hotels & Resorts in Playa Mujeres, Playa Mujeres All Inclusive Family Resorts, Playa Mujeres Cheap All Inclusive Resorts, Playa Mujeres Adults Only All Inclusive Hotels, Hotels near Delphinus Conservation Sanctuaries, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, We compared the lowest prices from 16 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 11 websites, Grand Palladium Costa Mujeres Resort & Spa, We compared the lowest prices from 12 websites, We compared the lowest prices from 8 websites, Catalonia Costa Mujeres All Suites & Spa Resort, We compared the lowest prices from 10 websites, We compared the lowest prices from 7 websites. The main gate is always supervised by a security agent and resort access is actively monitored.4. Does anybody know of any violent incidents further down towards Beloved? There was a shooting on the beach right in front of the hotel. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92273214', '');}, 'log_autolink_impression');Isla Mujeres. Not being familiar with the geography of the area, I have just checked to see how close this is to The Beloved (we stay there in June). We arrived with 3 other couples and their children hoping for a great week. I hope not. I was hoping the shootings were a thing of the past. 9 There was no charge for the session with Daniel- we just paid for what we purchased. more. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92297184', '');}, 'log_autolink_impression');Playa Mujeres about kilometres from Beloved. This is the version of our website addressed to speakers of English in the United States. I paid a significant sum to be in the Club and they could care less. I was trying to pay for an upgrade and she could not figure out anything but we got through it with a nice room in building 7 in room 7501 which was a great room but thats is where the terrible customer service started. If I had one complaint, it would be the lack of nightlife. En Dreams Playa Mujeres Golf & Spa Resort, vamos mucho más allá de la experiencia de todo incluido con Unlimited-Luxury®, donde casi todo está incluido.Disfrute de espaciosas suites, restaurantes elegantemente decorados y lujosamente equipados donde no se necesita reservación, el Explorer's Club para niños y muchísimo más. It's not required, but the staff really earns it, and they are so appreciative. I especially appreciated that the resort is in a gated community. And it isn’t being covered in the thread as stated...is an addendum to a generic thread where people started commenting, I hope this thread remains since ti actually has shooting as the title. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This was our first experience at Dreams, and it met our expectations. Browse our accommodations in over 85,000 destinations. If you do get into a restaurant your dinner will take at least 2.5 hours... on the positive-food is good at Mezes. Dreams Playa Mujeres is one of the top Cancun resorts with both a lazy river and water park. We were right near a shooting on the beach, the first part of March. We typically arrived at 6:15-6:30 and never once had to wait for a table. Even the massive deployment of federal police and troops have done little to slow things down. Please see our partners for more details. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. * Swimming with the dolphins- a highlight of my kids' trip! About 10k north of Beloved according to Google Maps. The Beloved Hotel Playa Mujeres - Great News, Villa del Palmar Cancun Luxury Beach Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa. It is our biggest hope you can give us the opportunity to host you again in the near future so we can welcome you once again, with the truly remarkable experience that you deserve. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92275145', '');}, 'log_autolink_impression');Riu Dunamar regarding this incident, This very sad incident is already being covered in the thread below, https://www.tripadvisor.co.uk/ShowTopic-g1229340-i12413-k11258440-Safety-Playa_Mujeres_Yucatan_Peninsula.html. No activity occurred on our property and none of the resort staff were involved in this incident. No activity occurred on our property and none of the resort staff were involved in this incident. * Family photos with Adventure Photos- I pre-scheduled this, and our pictures are gorgeous. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. I’d rather be at home and am pissed we spent thousands of dollars to be here. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. March 26 there was a shooting at Dreams (ta && ta.queueForLoad ? Dreams Playa Mujeres Golf Resort & Spa now offers guests the option to experience a traditional Temazcal ceremony as part of the Endless Privileges® and Unlimited-Luxury® inclusions at no additional cost. The police took 30 minutes to arrive and there is zero security here. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. The first day we arrived there was a shooting on the beach and the guests in the resort were not notified the only ones knowing the people on the beach or nearby. Thanks, Dreams, for a great vacation! We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Dear samkristy4,Thank you very much for taking the time on writing your review, many thanks for providing your very cordial and nice comments regarding your recent stay at Dreams Playa Mujeres Golf & Spa Resort. They could also careless that we have been to various amstar resorts twice a year for the past four years.We go to AMStar resorts twice a year for the past 4 years and this will be our last. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Other family-friendly fun includes shallow pools for kids, plus quiet pools and infinity pools for adults— all with complimentary poolside Part of our group was there and ran towards the hotel, it was crazy scary and guests were just never informed or even told that the area was secured or even what had happened. Guests and operations were not affected.The safety of our guests is always our top priority. Reviews of The resort has 502 family-friendly suites, a private I am on (ta && ta.queueForLoad ? You know when you stay at a Dreams or Secrets Resort that you will be taken care of. It was money and time well spent. We were staying at ERC, and were sitting on the beach at the far end of the property, close to the Now Saphire. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Haga tanto o tan poco como quiera en Dreams Playa Mujeres. 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